Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, with all original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@byshonen.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return questions at support@byshonen.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. If the fault is ours (a defect or a printing/shipping error), we'll cover the cost of the replacement or refund.

Exceptions / non-returnable items

Certain items cannot be returned, including gift cards and final sale items. Because some of our products are made to order, please double-check your size before purchasing. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the size or design you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Sizing

As our garments are oversized streetwear, fit runs large by design. Please check the size guide on each product page before ordering — we cannot accept returns simply because an item fits as described in the size guide.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it: unworn, unwashed, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@byshonen.com.